The Lagos State Health Management Agency (LASHMA), as part of efforts to ensure that quality healthcare services are provided to ILERA EKO enrollees, has in conjunction with PharmAccess Foundation sensitised its Healthcare Providers under ILERA EKO on SafeCare Health Standards.

The Board Chairman, Lagos State Health Management Agency (LASHMA), Dr. Adetokunbo Alakija, in his address during the Lagos State Health Scheme (LSHS) Quality Improvement Programme organised for the leadership of ILERA EKO Providers at Radisson Blu Hotel, Ikeja, said that the event would assist the Agency to achieve distinction in healthcare service delivery and elevate quality in the scheme.

Dr. Alakija, represented by the General Manager (LASHMA), Dr. Emmanuella Zamba, added that the programme would also explore different dimensions of quality, employ best practices and technical approach that is proven to guarantee good health.

He commended Governor Babajide Olusola Sanwo-Olu for his unrelenting support and efforts in ensuring that residents of the State, irrespective of their ages, positions and socio-economic status, have access to quality and affordable healthcare services, noting that a of the focus of the Agency is to ensure that quality reverberates through all its processes and services.

The Chairman averred that the Agency, in Y2021, piloted a quality process that ran for six months, stressing that the pilot programme provided an avenue for the Agency to learn new strategies to achieve and maintain quality health service delivery for the LSHS.

His words: “We believe it is time to launch a robust and efficient quality improvement system to take healthcare service delivery and our user experiences to another level”.

While assuring all enrolees on ILERA EKO Health Plan, irrespective of their locations, of the highest attainable standards, Dr. Alakija urged the Medical Directors to participate actively in the workshop in order to better apply the acquired knowledge in their various hospitals for the benefit of patients.

The Country Director, PharmAccess Foundation, Mrs. Njide Ndili, represented by the Communication Manager, Mr. Somto Mbelu, applauded the Lagos State Health Management Agency (LASHMA) for deeming it fit to train and provide financial support to Health Providers on SafeCare Healthcare Standards.

PIX: (L-R) The Head of Operations, Lagos State Health Management Agency (LASHMA), Dr. Oluwafemi Serrano; General Manager, (LASHMA), Dr. Emmanuella Zamba; Senior Programme Manager, SafeCare, PharmAccess Foundation, Dr. Anire Asumah and the representative of the Country Director/Communication Manager, PharmAccess Foundation, Mr. Somto Mbelu, at the LASHMA LSHS Quality Improvement Programme held at Radisson Blu Hotel, Ikeja.

She said that the training has shown that the Agency recognised the need for quality in the LSHS Health Providers, adding that with the SafeCare Healthcare Standards, which involve the use of technology to make it more accessible, efficient and effective, providers would be able to identify quality gaps and how to bridge them.

Ndili added that regulators would also have the opportunity to monitor service delivery by different providers.

The Senior Programme Manager, SafeCare, PharmAccess, Dr. Anire Asumah, in her presentation on LSHS Quality Improvement Programme, said that LASHMA embarked on the training in order to institutionalise a holistic quality improvement programme for all its providers under the scheme.

She said that PharmAccess Foundation, Joint Commission International (JCI) and the Council for Health Service Accreditation Southern Africa (COHSASA), created SafeCare standards and quality improvement in Y2011 as a response to the shortage of institutions and standards for objective measurement and rating of the quality of healthcare facilities in Africa.

The Senior Programme Manager enjoined the participants to see quality not as a destination but a journey while maintaining that standards are objective, focused and achievable.

The Head of Operations, LASHMA, Dr. Oluwafemi Serrano and the Monitoring and Evaluation Manager (LASHMA), Mrs. Adetoro Tayo-Adetoro, also made presentations on ILERA EKO, roles and responsibilities of Quality Officers.

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